How ITAP Works

How does it all work?

We have developed a reliable and simple method to assist all of our clients through the inevitable problems encountered with running simple business functions or complex network systems.

We maintain all incoming queries through a database driven information structure which tells us all about your IT structure from what parts you PC may have to how calls & visits are maintained or resolved

When this is not possible the issue is either researched in-house or an engineer is scheduled to visit and solve the problem on site. All calls remain open until a satisfactory solution is found, escalation processes within the system ensure that any outstanding logs do not get missed and that the solution is found in the shortest possible time. Due to advances in communications technology SOMTECH is able to provide a high degree of support directly via remote access over modem, ISDN or leased line connections. Experience in the following platforms / environments means that we can support the majority of office configurations

·         Most Microsoft business application software

·         Win NT 4.0, 2000 Sever, 2000 Advanced Server

·         Exchange 5+, Exchange 2000 Server

·         Win 3.1, 95, 98, ME, 2000 & XP

·         TCP/IP, IPX, DNS, DHCP, IIS

·         Internal & external email systems

• Website Hosting and Design, Email provision, Virus Protection

Check out our Support Case Studies for further information