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The Programs Available
(ITAP)
What
Support do we offer?
We
offer a variety of different support contracts. Here are a few
examples:
PC support
for your hardware and/or software which guarantees the attention
of an on-site engineer or resolution over the phone within
defined response times.
Server Support
for your hardware and/or software which guarantees the attention
of an on-site engineer or resolution over the phone within
defined response times. Monthly visits are made to ensure server
services & health & a business critical 4 hour response time for
recovery action.
Workgroup Contracts.
For all your business or organization needs with a set fee that
covers monthly visits to ensure support, maintenance & monitor
your server, PC’s & staff support. Business critical 4 hour
response time for recovery action on servers and next day
response to PC problems
Retainer Based contracts.
A small fee ensures a rapid response to any problems at your
workplace and covers you for an agreed number of hour’s on-site
maintenance each month. If your systems rarely break down this
type of support can be very useful.
Consultancy.
All on-site work is chargeable on a timesheet basis. Useful if
you have a reasonable level of IT knowledge on site, and only
need new equipment advice, and sometimes assistance.
We can
customise our type and level of support to suit most business
needs, please call us and discuss your requirements.
Check out
our
Support Case Studies for further information
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