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Why Use Somtech
(ITAP)
Here
are a few possible reasons why you might want SOMTECH to
support your computer hardware, software, server & network:
·
In-house
expertise at your company,
·
Not
economically viable for your company to employ someone purely
for IT support,
·
If you are
snowed under looking after your company's computer and network
hardware as well as doing your own job,
·
Your
computer hardware is out of warranty, or the original vendor
does not perform well when warranty calls are made
·
You would
like to have a greater amount of experience to refer to when
problems occur or you are considering new IT systems or software
·
Your
business critical systems, like email, documents, accounts and
correspondence need recovery from downtime within a given period
of time before you start losing income, productivity & customer
service.
·
Your
company consists of many IT requirements such as printers,
routers, network cable, PC’s, notebooks, servers, scanners,
PDA’s, digital camera’s, removable storage, monitors & software,
and you need a service provider that covers all these areas
Somtech
also provides these services based on the guide lines set out
by:
·
Microsoft
Operations Network (MOF) – technical guidance for achieving
mission critical system reliability, availability,
supportability and manageability for solutions & services built
on Microsoft’s technologies
·
Central
Computer & Telecommunications Agency (CCTA) – a UK government
executive agency chartered with development of best practice
advice and guidance on the use of information technology in
service management and operations.
·
IT
Infrastructure Library (ITIL) – code of practice to support
distributed IT environments and industry trends such as web
based services and e-commerce systems.
By
attaining these guidelines you benefit as we can:
·
Use ideas
that have been proven in action
·
Leverage
industry best practice in your business
·
Build a
foundation for operations knowledge
·
Increases
IT agility so business can adjust to changing conditions
·
You get
support managing end-to-end services, including processes and
procedures, rather than just managing servers and technology
Check out
our
Support Case Studies for further information
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