Information Technology Assistance Program (ITAP)

A unique combination of strategic, technical and creative support programs?

IT operations often have complex dynamics that are extremely difficult to define and capture with a high degree of accuracy. With so many processes, procedures, and communications happening simultaneously across a diverse set of systems, applications, and platforms, it can be extremely difficult to model & support exactly. In fact, often such a fully detailed model or 100% efficiency is inappropriate and cost prohibitive for most enterprises to attempt. But can it be maintained and kept at a more than moderate performance? 

Service Level Management (SLM) is an approach adopted & used by Somtech (Somerset Technology Services Ltd) to plan, develop, deliver, and maintain quality services that are business-focused and process-driven, yet meet both cost and performance targets of a businesses IT structure and use.  

Delivered to you as the Information Technology Assistance Program (ITAP), this tiered strategy allows you to invest your support pounds in the parts of your business system where an outage is likely to cost you the most. The range of support, service & maintenance packages are designed and available for all levels, types and sizes of businesses.

Check out our Support Case Studies for further information