Support & Maintenance

Taking the right approach?

If you are a network manager, even if your own staff handle IT support 99 percent of the time, the chances are you have a maintenance contract with another company to cover all your network's hardware and software. There is something very reassuring in having someone else involved when there are problems. Network managers and staff know that it is just not possible to have access to every spare part they might need, and that there could be times when their own knowledge and experience will not be sufficient.

That is the thinking that leads most enterprises to invest significant amounts of money every year with support companies. But how can firms be sure they are getting their money's worth?

When you buy any sort of network or PC equipment, you are likely to get some form of warranty support. Do not be misled into believing this will meet all your needs. At best, it probably provides a return and replace service. You send back the faulty part, and the vendor will send a replacement. If it was an important piece of kit, your whole network could be out of action for a day at least. And that’s just the hardware side. You still have to think of the software to!

So you will need a maintenance contract from day one and whether you have a complex network or a simple layout where additions and changes happen on a monthly or weekly basis you can be sure SOMTECH has a support scheme for you.

Check out our Support Case Studies for further information 

Company Profile

With nearly 15 years experience of SME systems design and specification, SOMTECH has kept at the heart of business IT requirements along with Microsoft's software development and communications networking.

The principle benefit of using SOMTECH is having access to a vast experience in software solutions, development, networking systems and current industry knowledge. This ensures that SOMTECH stays ahead of the competition.

Throughout SOMTECH, our staff are committed to quality. With the recent introduction of a quality policy throughout the organisation, both staff and customers alike have seen the improvements that can be gained from a commitment to correct procedures.

Operating from offices in Taunton, Somerset, SOMTECH offers consultancy, project management and a comprehensive support service on a regional scale. SOMTECH are totally committed to providing professional solutions to customer needs in an approachable manner. This philosophy has been successfully implemented in our services & support of a wide range of industries from manufacturing, law, education, government, public health, logistics, distribution, finance, building, administration, sales and to the leisure industry

Since the launch of our ITAP program in 2001 we believe we offer a serious competitive edge & tool to any company with our IT knowledge, technical resources, qualification & service experience.

Please visit the ITAP page for more information

If your company or organization would like to discuss this further please feel free to call us for no obligation advice or more details specific to your needs.